Finding patterns in Human Behaviour

Understanding human behaviour is the skill of identifying patterns and reasons behind why people do what they do.

This skill can often act as leverage to bring in change in individuals, societies and organisations.

Consider your daily tea shop. At first glance, it may seem like a chaotic mix of the chaiwala making drinks, customers placing orders and people sipping their hot tea. However, there are underlying patterns and behaviours that guide each person’s movement.

What might look like unpredictable chaos actually follows a set of predictable orders of behaviours.

Recognising these patterns allows the tea shop owner to optimise operations, reduce wait times, and enhance the customer experience.

Similarly, understanding human behaviour within an organisation can help leaders implement changes more effectively. By observing and analysing these patterns in how employees interact, make decisions, and respond to various situations, leaders can identify areas for improvement and develop strategies that resonate with their team.

Change makers find order (patterns) in chaos to bring in disruptive change.